TERMS & CONDITIONS
1. Your Contract
Your contract is with Epic Morocco Ltd (Company N° 5663380), a tour operator, trading as Epic Morocco and herein after referred to as “the Company” or “we”. “You”, the client, are subject to the following conditions:
2. Deposits & Booking Procedure
To secure a booking, the company or their agent requires a completed booking form and a deposit of £250 per person. Bookings can be made by telephone or by email on the understanding that the client has signed the declaration on the form and read and accepted the booking conditions. Following payment of your deposit, by bank transfer, cheque or credit card, you will normally receive a confirmation invoice within 72 hours. After this point the deposit is non-refundable and non-transferable and a contract exists. The final balance is due not later than 60 days before the start of the tour. In the case of some hotels and services, a more substantial deposit may be required but you will be advised of this at point of sale.
The Company reserves the right to refuse bookings from any prospective clients that are deemed unsuitable.
4. Final Payments
Final payment is due not less than 60 days before the start of your trip. If your booking is made fewer than 60 days before departure, then the full balance is due at the time of booking. Payments not made accordingly will be treated as cancellations, and will be subject to cancellation conditions (see paragraph 6).
5. Changes Made by the Client
If you wish to change your booking we will try to be as accommodating as possible. However, changes made within 60 days of departure may be treated as a cancellation as we ourselves may be subject to cancellation charges with pre-arranged tourist services such as hotels.
6. Cancellations by the Client
If you wish to cancel your holiday we must receive confirmation of this in writing, by email or by fax. Cancellations by the client are subject to the following charges: – 60 days or more before departure ; Loss of deposit. – between 59 and 30 days before departure ; Penalty of 60% of tour price. – 29 days or less before departure ; Penalty of 100% of tour price. – If cancellation is made less than 60 days before departure and full payment has not yet been made, cancellation conditions apply as above and outstanding monies are due immediately. – It is therefore recommended that clients’ insurance policies offer adequate cover in the event of cancellation.
7. Cancellations or Alterations by the Company
The Company reserves the right to cancel any of the tours if the published minimum group size is not reached, in which case we will advise you no less than 28 days before departure and will try to arrange to put you onto another tour, or, alternatively, offer you a full refund. We accept no liability for compensation beyond this refund. We may be forced to cancel your tour for reasons beyond our control or “force majeure”. This we define as war or threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, natural disaster, bad weather, or similar circumstances beyond our control. We reserve the right to make changes to your published tour itinerary either prior to departure or during your trip. The nature of adventure travel means that occasional changes (for instance as a result of adverse weather conditions) may be necessary, with the group’s safety a priority.
8. Flight Arrangements
As your flight arrangements will be made independently, the Company accepts no liability for this portion of your holiday. We only accept liability for the elements of the trip that we are contracted to supply.
The prices of these holidays are based on exchange rates of £1 = 12 MAD. The price of a tour may be varied at any time before we have accepted your booking.
We will not vary the price of your holiday less than 30 days before your departure date, but if variation occurs before that time as a result of exchange rate fluctuation, government action or increased fuel costs we will absorb or retain an amount up to the first 2% of your invoiced holiday cost. If we impose a surcharge of greater than 10% you have the right to cancel your holiday and receive a full refund.
PAYMENTS BY CREDIT CARD
A surcharge of 1.5% will be added to all payments made by credit card.
All matters concerning the booking shall be subject to English Law.
It is compulsory that every client is adequately insured against personal accident and medical expenses. It is your responsibility to check that any adventure sports to be undertaken in your trip are covered by your policy. We offer an insurance policy which covers you for all activities included in our tours. You are not obliged to use our policy, but if you do not we must receive a copy of your insurance policy certificate for our records.
12. Passports & Visas
13. Your Responsibilities
Your booking is accepted on your understanding of the risks and hazards of adventure travel, including the dangers inherent in remote trekking, mountain biking and any other activities included in our tours. Your booking is accepted on your understanding of the potential for delays and alterations due to factors beyond our control, which may cause inconvenience or discomfort. On our tours it is necessary that you abide by the authority of the leader. On signing our booking form you have understood this, and therefore during a tour if your behaviour is detrimental to the safety and welfare of the group as a whole the tour leader reserves the right to ask you to leave the tour without the right to a refund. There is a natural need to be flexible in tours of this nature. The day to day agenda and ultimate objective of the trips is taken as an aim and not as a contractual obligation. It is a fundamental condition of joining our tour that you accept this flexibility, and acknowledge that delays and alterations and their subsequent effects, such as inconvenience, discomfort, or disappointment, are possible. Our responsibility does not commence until the appointed time at the designated meeting point. If you fail to arrive there at the appointed time for whatever reason, we will not be responsible for any additional expenses incurred by you to meet up with the group. It is your responsibility to carry the correct documentation (passport etc) and it is your responsibility to look after your personal property during your holiday. We accept no responsibility or contingent liability for theft from hotel rooms or safes.